How To Keep Your Tenants Happy

An important part of being is  a Landlord is to make sure your tenants are HAPPY! Putting all the technical parts of the job to the side, the tenant is living in your property and you need to ensure they are happy in that home!


EDUCATE THEM FIRST:
This step will benefiting both the tenant and yourself. Before your tenant is moving into the property, set the ground rules. Let them know everything they can and can't do. All the rules and regulations. This will help you as they won't be asking you questions so often and you won't have to deal with things you don't want to happen. They will also be more happy that they are aware exactly what is expected of them. 



BE ON TIME:
The number one thing that tenants said that they wanted from their landlords is that they are on time! When you are meeting with your tenants for whatever reason, make sure you take their time seriously and don't end up being late or really early. For instance, if you are meeting them at the home, they may be busy that day and plan to go out afterwards, or they may be still getting ready if you arrive too early. Remember that even though you own that property, they still live their so respect that.


CONTACTABLE: 
Another quality that tenants lust over is being able to reach you easily. If the tenant needs help with their home, they will need to contact you, but if you don't answer the phone they will feel out of luck. Make sure you are available to them at reasonable times. If you aren't available for them all the time, why not consider getting in touch with one of the leading estate agents in your area.



SOLVE THEIR PROBLEMS:


Another key part role of your job is to solve any property related problems the tenant may have. Fire alarm is working, you gotta change it. Leak in their bathroom, call a plumber. Power cut, get an electrician. You are their handy man and you need to solve their problems  in a matter of urgency, as if it was the home of your own. 





BUILD A PROFESSIONAL RELATIONSHIP:
The tenant is your client, so you must build a professional, but friendly relationship with them. A quality that tenants want from their landlord is for them to be approachable and friendly. If they have an issue, they want to be able to call you without feeling as though are a hassle. Ensure to be nice and catch up with them every 3 months. 

CONSIDER REWARDING GOOD TENANTS:
This doesn't have to be anything exceptional, but small gifts can go a long way. It could be something like a Birthday or Christmas card for them or you could offer them a supermarket gift card. Or even ask them if they wanted to choose a colour for the next re-paint. This will make the good tenants feel appreciated for their deeds and will also encourage them to continue to be thoughtful of your property.

Being a considerate and thoughtful landlord will most likely result in a good set of tenants. Ultimately, treat them as you'd wish to be treated and be a genuine person and they will respect you for it. 

If you are wondering about any specific questions, you can leave a comment and we will get back to you! Or you could drop us an email at info@glocal-residential.co.uk or give Glocal a call on 0121 655 5188! We are always happy to help :-) 

@GLOCALR